Customer Service Training Network Limited
PO Box 303
Letchworth Garden City
Hertfordshire
SG6 9DH
T: 07941 191 434
E: amlose@cstnetwork.co.uk
PO Box 303
Letchworth Garden City
Hertfordshire
SG6 9DH
T: 07941 191 434
E: amlose@cstnetwork.co.uk
Future Events
Venue: Butlins, Bognor Regis, Goodwood Suite
Hosted by: Butlins Bognor Regis
Speakers:
Drew Stevens-King, Nancy Joy and Liz Todd, Part of Butlins Culture & Development Team - 'The Roadmap to Success'
Liam O'Connell, Business & Culture change consultant, Professional Speaker & Author - "The attitude App" - Employees with the right attitude, pride and passion can become your brand ambassadors.
Lynne Copp, Managing Director, The Worklife Company - 'The Emperor's New Business Clothes'
Patricia Wheatley-Burt, Director, Trafalgar People
Stephen Orme, Customer Services Director, bpi.recycled products - 'Why investing in Customer Service can generate genuine bottom line improvements for a business
SPECIAL OFFER FROM BUTLINS
Get organised...
and stay with us the night before
Customer Service Training Awards 2012 - Friday 6 July
Open for entries: NOW
Closing date: 30 April
Awards Ceremony: Friday 6 July 2012
Wednesday 19 September 2012 - FAMILY MOSAIC - BRIGHTON
Hosted by: Family Mosaic
Venue: Family Mosaic,1st Floor, Frederick Place, Brighton, BN1 4EA (onlyc 3 minutes walk from Brighton station)
Speakers:
Nina Maan-Ahearne,Organisational Development & IT Training Manager & Julie Snow, Training Manager, Family Mosaic
Lise Moen, Managing Director, Nordcape - 'That's Brilliant'
Graham Frost, Customer Service Trainer, WorldHost Principles - 'Creating a Customer Service Culture'
Dr Valerie Bram, Principal, T2 UK Ltd
Thursday 19th October 2012 - LONDON
Venue: tbc
Speakers:
Anne & Derek Blackburn, Directors, Sidona Group
Royston Guest, CEO, Pti Worldwide Ltd
Professor Graham Clark - 'New Service Concepts - the challenge of change'
Further speakers tbc
Tuesday 13th November 2012
Hosted by: Sheffield University
Venue: Halifax, The Endcliffe Village, Endcliffe Vale Road, Sheffield S10 3ER
Speakers:
Sheffield University
Jon Colman, Director, Red Vanilla
Stratagem+ Group - 'Guerrilla Customer'
Wednesday 12 December 2012 - Central London
Venue: tbc
Speakers:
Richard Newman, Director & Advanced Body Language Specialist, UK Body Talk Ltd
Professor Malcolm McDonald - 'Big, Powerful Customers--- how to become the buyer rather than the seller'
Robert Craven, The Directors' Centre
‘Customer Service Knowledge Exchange’- Facilitated by Anne & Derek Blackburn, Sidona Group
We are trying something new with this session facilitated by Anne and Derek from Sidona Group. It will be an opportunity to share, learn and develop new ideas to apply to your organisation from all the wisdom in the room. We will explore latest customer service research, address your current customer service challenges and examine brief case studies. It will be highly interactive, fun and hopefully inspirational!
This session will be constructed based on your submission of your needs and current customer challenges beforehand.
Should you be interested in hosting any of below events then please email: Anne-Marie Lose
By means of hosting an event we mean: Allocate a room big enough to accommodate a minimum of 40 delegates preferable set up as cabaret style and make it a special day for them to remember your company for. The hosting company will provide lunch and refreshments. During the day we normally include 3 refreshments during the day and a sandwich lunch. The CSTN will provide the speakers, delegate lists, agenda and do the set up in the morning.
As a host of one of our events you will be invited to do a presentation and give a tour of your company. Your company logo will feature on our website as well as all mailings and paperwork about this event. Should you have any other wishes or suggestions then we are always open for new ideas.