CSTN Members Directory

The following is a list of members, full contact details are only available to paid up members by logging in with password and username. 
 

A

David Adkinson, People Trainer, Sage UK Ltd

Rodney Assock, Head of Operational Support, LV= Liverpool Victoria

Phil Auden, Director, Pinchpoint Coaching (South East Business Service Ltd)

B

Sue Bagshaw, Head of Service Mobilisation, Ufi Learndirect

Peter Beaumont, Finance Director, Cornish Mutual Assurance Company Ltd

Caroline Bell, CSC Training Manager, Land Securities Trillium

Dawn Belton, Training Manager, Barclays Bank

Chris Bennett, Senior Learning & Development Consultant, Legal & General

Lee Bennington, Inbound Operations Manager, Specsavers Optical Superstores

Gill Benwell, Accommodation Director, Butlins Skyline

Jackie Berry, Deputy Chief Executive, Leeds University Union

Sara Bingham, Service Offer Lead Learning Designer, Ufi Learndirect

Anne Blackburn, Customer Experience Director, Sidona Ltd

Robbie Bradley,Telebusiness Team Leader, Unilever Foodsolutions

David Bradley, Development Director, Paradigmantics

Lisa  Brankin, Head of Learning & Development, Services & Commercial, British Gas

Steve Brett, Independent IT Trainer and Training Consultant

Gavin Bridge, Senior Trainer, Ufi Learndirect

April Britton, Training Manager, Barclays Bank 

Pat Brook, First TransPennine Express

Richard Brown,Managing Director, North Star Consultancy

Susan Burnett, Customer Experience Manager, Product Innovation (PI), British Council

Tracey Byrne, Global Chief Operating Office - Barclaycard

Mary Byrne, Customer Experience & Reporting Manager, London Borough of Hammersmith & Fulham Council

C

Peter Cansdale, Director, Definity Limited

Sara Cape, Operations Leader, The Cornish Mutual Assurance Company Limited

Clive Cary, Principal Consultant, Huntswood

Melissa Challinor,  Training & Development Manager, Which?

Eva Choong, Director - Customer Services Excellence, British Council

Peter Clark-Lewis,  Customer Experience Startegy Manager,  Restaurant Associates

Julie Clarke, Contact Centre Manager, Northumbrian Water Ltd

Tim Coats,  Business Development Manager, Stratagem+ Group

Gemma Colby, Customer Service Centre Manager, Catalyst Housing

Jon Colman, Director Red Vanilla

Maggie Colman, Director, Mulberry Business Training 

John Connolly, Service Excellence Manager, Centrica, www.britishgas.co.uk

Sarah Cook, Managing Director, The Stairway Consultancy Ltd

Phil Cope, Senior Trainer, EE

Nicola Cross, Account Manager, Mary Gober International

D

Tony Dain, Business Partner, Future Vision Training

Paul Daly, Account Manager, Kaplan IT

Cathy Davies, Operations Manager,  Legal & General

Michelle Delaney, Customer Manager, Northumbrian Water Ltd

Kevin Deasey, Learning & Development Business Partner, British Gas

Ian Dunn, Head of Training, Northgate plc

Tanya Dunne, British Council

E

Jonathan Earnshaw,Customer Service Manager,Anchor

Stephanie Edwards, Director,  Customer 1st International

F

Karen Ferguson, Customer Manager, Northumbrian Water Ltd

Phil Festa, Director, Huntswood

David Foster, Director, Foster TLC Ltd

Graham Frost, Business Owner, Graham Frost

Caroline Fry, Managing Director, CH&CO

G

Julia Garner, Head of Learning & Development, British Gas

Rob Gates, Business Improvement Manager, Legal & General 

Jonathan George, Director of Operations, WhiteConcierge

Alison Gilbert, Human Resources Director, CH & CO 

Susan Gill, Head of Skills and Training, Welcome to Excellence Training c/o Tourism South East

Adam Gilroy, Northgate plc

H

John Hague, Customer Service Co-ordinator, Waitrose

Gaynor Hallows,Learning & Development Advisor, Manchester Airport Plc

Jason Hansen, Workplace Trainer, Legal & General

Ray Harrison, Head of UK Operational Training & Development, Barclaycard

Paul Hawkins, Senior Insurance Inspector, The Cornish Mutual Assurance Company Limited

Nickie Hawton, Director, Definity Limited

Leo Healy, Head of Contact Centre Services, Specsavers Optical Superstores

Sue Hesketh-Jones, Training & Recruitment Operations Lead, Nationwide Direct 

Jo Higton, Head of Learning, Customer Plus - www.customerplus.co.uk

Dawn Hocking, Team Leader Member Services,The Cornish Mutual Assurance Company Limited

Richard Holliday, Learning & Development Manager, First TransPennine Express

Emma Holmes, Online Learning Quality Manager,Ufi Learndirect

Henry Hopkins, Director, Accelerator Solutions

Tim Hopton, Training Manager, Global Chief Operating Office, Barclaycaard

Jason Horn, Guest Services Manager, Butlins Skyline

Deena Howard, Terminal Manager T2, Manchester Airport Plc

Sharon Hunter,Training & Development Manager, The General Medical Council

I

Gary Jackson,  Head of Customer & Community, Balfour Beatty - UK Gas & Water

Jacqui Irons, Operations Manager,  Legal & General

J

Dominic James, Northgate plc

Rachel Jannaway, Consultant, Huntswood

Dawn Johnson, Training & Development Specialise, Bermuda Hospitals Board
Training & Development Board

K

Kate Kidd, Management Development Leader, O2 Telefonica O2

Julia Killen, Senior Business Trainer, Legal & General

Hannah King,  New Business Manager, Red Lorry Yellow Lorry 

Imran Kirby, Development Trainer, EE

Artik Kuzmin,  Director, Executive Consulting LLP, Kazakistan

L

Geoff Langston, Managing Director, Arizion Limited

Jacky Leonard, Learning & Development Consultant, J L consulting

Josh Light, Learning & Development Manager, CH&CO

M

Nina Maan-Ahearne, Organisational Development and IT Training Manager, Family Mosaic

Rachel Mace, Senior Training Advisor, Global Chief Operating Office, Barclaycard

Esther Manwaring, Training Manager, EE

Jackie Martin, Sales & Marketing Director, Butlins Skyline

Lesley Maslen, Head of Customer Services, Catalyst Housing

Charli Maulson, Quality & Service Improvement Coach, Catalyst Housing

Sinead McGinley, Learning & Development Officer, Genesis Housing Association 

Charlotte McIvor, Sales Director, Bridge Training & Events

Cilla Mckay, Managing Director, Rocket Consultancy Limited

James Merrey, Sales Consultant, PhoneCoach Ltd www.phonecoach.com

Neil Miles, Learning & Development Manager, British Gas - Premier Energy, www.britishgas.co.uk

John Mihill, Operations Manager, TM Lewin

Lisa Milton, Operational Training Consultant, LV= Liverpool Victoria

Corinne Morris, Designer, EE

Annie Mulady, Managing Director, Mulady Solutions

N

Gill Nicholls, Manchester Airport Plc

Lorraine Nkhuwa,  Genesis Housing Association

O

Liam O'Connell, Business and Culture Change Consultant

Sean O'regan, Senior Resource Planning & MI Manager, Specsavers Optical Superstores

Amanda Offer, Training Design & Planning Manager, Nationwide Direct

James Oldroyd, Operational Training Consultant, LV= Liverpool Victoria

Lynne Oliver-Walsh, Training Manager, Global Chief Operating Office, Barclaycard
 

P

Laura Parkes,  Capability Development Manager, AVIVA

Lesley Phillips, Training Co-ordiantor, Waitrose

Lyndsey  Phillips, Business Owner, Stimuli Business Training

Jude Pilcher, Learning and Development Specialist, Skandia

Jason Pitfield, General Insurance Training Manager, LV= Liverpool Victoria

Carole Pitkeathley, Carole Pitkeathley Associates Ltd

Sharon Plowright, Head of Operations, Cornish Mutual Assurance Company Ltd

R

Andy Ralphs, Deputy Director, Genesis Housing Association

Dave Rawlinson, Learning & Development Manager, Sage UK Ltd

Ken Rennie, Training Consultant, Power To Enable

Claire Roberts, Customer Service Operations Manager, Nutricia - A division of Danone

Rachel Roberts, Customer Service Improvement Manager, British Council

Tessa Roff, Training & Recruitment Manager, Nationwide Direct

S

Mandy Scott-Hopkins, Senior Learning and Development Manager, Ventura Outsourcing Experts

Claire Sharp, Customer Contact Manager, Northumbrian Water Ltd

Jane Sherwood, Learning and Development Officer, Bracknell Forest Borough Council

Alan Shoesmith, Customer Service Trainer, Waitrose

Leanne Skipper, Customer Services Manager, Catalyst Housing

Melanie Slater, Training & Recruitment Manager, Nationwide Direct

Giles Slinger, Managing Director, Transparent Consulting Ltd

Martin Smailes,  Northgate plc

Fiona Smith, Senior Consultant, Huntswood

Paul Smith, Operations Manager,  Legal & General

Julie Snow, Training Manager

Mandy Stephens, Director, PhoneCoach Ltd www.phonecoach.com

Marty  Stephens, Director, PhoneCoach Ltd www.phonecoach.com

Drew Stevens-King, Culture & Development Manager, Butlins Skyline

Marie Sugarman, Head of Quality, WhiteConcierge 

T

Jon Talbot, Learning & Development Business Partner, British Gas

Caroline Tan, Managing Director, Inspiring People

Akin Thomas, Chief Executive, AKD Training

Steve Thompson, Director Customer Service EMEA, Chemtura

Phli Tomlinson, Outbound Contact Centre Operations & Hearcare, Specsavers Optical Superstores

U

V

Charmaine Vallance-Poole, Customer Service Manager, Paragon Fleet Solutions

W

Darren  Walker-Wallis, Training Manager, Barclays Bank

Dan Walsh, British Council

Emma Wheeler, Finance Manager,The Cornish Mutual Assurance Company Limited

Gemma While,Team Leader Member Services, Cornish Mutual Assurance Company Limited

Paula White, Training & Recruitment Manager, Nationwide Direct

Derek Williams, Chief Executive, The WOW!Awards Ltd

Matthew Williams, Customer Service Learning & Development Manager, Sage UK Ltd

Y

Gary Young, Head of Customer Service, Sage UK Ltd