Customer Service Trainer Accreditation

endorsed by the

Institute of Customer Service

The Customer Service Training Network (CSTN) has announced the launch of its Customer Service Trainer Accreditation which is endorsed by the Institute of Customer Service.

Don Hales, Founder and C.E.O. of CSTN announced "We believe that this accreditation will recognize and enhance the standing and skills of customer service trainers and the importance of the work they do". The standards were developed by Carol Pillinger, CSTN's Director of Quality & Standards in close co-operation with Sue Glynn, Director of Policy, Standards & Qualifications at the Institute.

The Institute does not enter into such arrangements lightly and Jo Causon, CEO of the Institute of Customer Service says "I am delighted that, after careful consideration and robust analysis of the process that we are able to endorse the CSTN Customer Service Trainer Accreditation & recognize individuals through professional individual membership. At the Institute we believe firmly that the organisations that genuinely put the customer at the heart of their business will be the ones that grow and prosper in very difficult trading conditions’ Recognising and promoting the role of customer service professionals is critical to the long term development of the UK’’.

The initial announcement of the Accreditation, made to CSTN members has drawn a swift result. Already three members are undergoing assessment, over 50 enquiries have been received and the date for the first Assessors' Training Course has been set for January.

To obtain the Accreditation, trainers have to demonstrate that they meet agreed standards. The trainers are then subject to scrutiny by interview and full training observation and assessment. Once the standards are achieved the Accreditation is valid for three years and during that time the successful trainers enjoy three years free individual membership of both CSTN and The Institute of Customer Service.

Ray Harrison, Head of Operational Training & Development at Barclaycard, founder member of CSTN and a member of the steering committee welcomed the news of the launch of the Accreditation by saying "it is a big step forward for CSTN and the role it plays in improving the professionalism of those involved in Customer Service Training".

Accreditation Standards and Checklist

Process for CSTN Accreditation

Application Form for Trainers

Application Form for Assessors

Costs

International Guidance

Please print off any form that you need and send it to:

Customer Service Training Network Ltd, P.O. Box, Letchworth Garden City, SG6 1SD with your payment.  Alternatively request a copy in a word document from Carol Pillinger which can be submitted by email.