Congratulations
to the Winners of the
Customer Service Training Awards 2012
Customer Service Training Team of the Year ‐ Contact Centre
Avis Rhodes, Family Mosaic, Customer Care Line
Customer Service Training Team of the Year ‐ Financial Services
Legal & General Investments, The People Development Team
Customer Service Training Team of the Year – General
Pat Brook & Richard Holliday, First TransPennine Express, Doing The Right Thing
Customer Service Training Team of the Year ‐ IT & Professional
Lebara, Customer Service Training Team
Customer Service Training Team of the Year - OVERALL WINNER
Lebara, Customer Service Training Team
Customer Service Training Innovation of the Year ‐ Contact Centre
Dr Valerie Bram & Dr Henry Fabian, T2 UK, Psycho‐Linguistics for British Gas
Customer Service Training Innovation of the Year – General
Fiona Ross, Specsavers Optical Superstores, Spectacular Styling
Customer Service Training Innovation of the Year - OVERALL WINNER
Fiona Ross, Specsavers Optical Superstores, Spectacular Styling
Customer Service Training Programme of the Year ‐ Financial Services ‐ Own Brand
Sharon Plowright, Cornish Mutual, Everyone is Included, Everyone is Valued
Customer Service Training Programme of the Year ‐ Financial Services ‐ Third Party Admin
Ian Sadler, Admin Re UK, Customer Services STARS Development Programme
Customer Service Training Programme of the Year – General
Clare Muscutt, Restaurant Associates, Impressions
Customer Service Training Programme of the Year ‐ Hotel & Leisure
Antony Smith, Bourne Leisure, Breath of Fresh Air Pioneers
Customer Service Training Programme of the Year ‐ Public Sector & Utilities
Andy Ralphs, Genesis Housing, Engagement Programme
Customer Service Training Programme of the Year - OVERALL WINNER
Ian Sadler, Admin Re UK, Customer Services STARS Development Programme
Customer Service Trainer of the Year
Sarah Booth, LV=
Customer Service Training Leader/Mentor of the Year
Nina Maan‐Ahearne, Family Mosaic
Special Achievement Award
Frea O’Brien
Recording from the Awards by Henrikcloch.com & ogfilm.dk
Supported by: Institute of Customer Service
Sponsored by:
